Refund and Returns Policy
This Return & Refund Policy governs all purchases made on youroutlets.shop operated by Jiangxi Cilu Trading Co., Ltd.
Return Eligibility
You may request a return within 30 calendar days after you receive your item. To qualify for return:
- The product must be unused, unwashed, in original condition and original packaging
- Tags and accessories must be complete
- Clear photos of the item must be provided for our inspection before return approval
Items marked “Final Sale / Clearance” are non-returnable and non-refundable unless defective.
How to Start a Return
Send an email to RobertRandall7545@hotmail.com with your order number, product name and reason for return. We will reply with return instructions within 2 business days. Do not send items back before receiving our approval.
Return Shipping Cost
- If the item is defective, wrong item, damaged upon arrival: We cover the return shipping cost or arrange partial/full refund without return, based on evidence.
- If you return because you changed your mind, size issue or you no longer want the item: You are responsible for all return shipping charges. Original shipping fees are non-refundable.
Refund Process
After we receive and inspect your returned goods, we will notify you of approval or rejection. Approved refunds will be issued back to your original payment method within 7–10 business days. The actual arrival time depends on your bank or payment processor.
Partial Refund & Exchange
We support exchange for same item subject to stock availability. Exchange shipping cost will be confirmed separately.
Cancellation
You may cancel your order before it is shipped. Once dispatched, cancellation is treated as a normal return request under this policy.
