Shipping Policy

Thank you for reviewing our shipping information before placing an order at youroutlets.shop. This policy applies to all orders placed on our website.

Processing Time

All orders are normally processed within 1–3 business days after payment confirmation, excluding weekends and public holidays. We will send you a confirmation email once your order is dispatched with tracking information if available.

Shipping Time

We ship internationally. Estimated delivery times are for reference only and not guaranteed:

• United States / Canada: 10–25 business days
• United Kingdom / EU Countries: 12–28 business days
• Australia & New Zealand: 15–30 business days
• Other regions: 15–35 business days

Delivery delays may be caused by customs inspection, local postal efficiency, holidays or force majeure. We are not responsible for delays caused by carriers or customs authorities.

Customs & Import Duties

Buyers are responsible for any import taxes, customs duties, VAT or brokerage fees charged by your local customs office. These fees are not included in the product price or shipping cost. Please check your local import rules before ordering.

Shipping Address

Please double-check your shipping address at checkout. We cannot change the address once the parcel has been shipped. If the parcel is returned due to an incorrect address, the buyer will bear the return shipping cost and re-delivery cost.

Lost or Damaged Parcel

Please contact us immediately at RobertRandall7545@hotmail.com if your package is marked delivered but you have not received it, or if the package arrives damaged. We will assist you to open an investigation with the logistics provider.